Terms of Service

Use of Site Information

Content on this site is provided to help buyers understand personalized gift options, service paths, product categories, and planning considerations. Product descriptions, image prompts, examples, and guidance are informational and may be adjusted as project details become clearer. Visitors should review final specifications, artwork, names, dates, and quantities before approving any production-related request.

Inquiry and Project Details

When you send an inquiry, provide accurate contact information and describe the intended occasion, recipient group, preferred product types, timing needs, and any personalization details. Shutterfly may use that information to respond, clarify the request, and prepare relevant recommendations. Submitting an inquiry does not create a confirmed order by itself. Any final scope, timing, pricing, proof approval, or delivery arrangement must be confirmed through the appropriate service process.

Customer Responsibilities

Customers are responsible for checking names, dates, spelling, image ownership, image quality, captions, recipient information, and message tone before approval. Personalized gifts often include details that are meaningful to the buyer but not independently verifiable by the service team. Careful review is therefore an important part of the process.

Practical Limits

Availability, formats, timelines, and service recommendations can vary by product type, order size, season, and project complexity. Shutterfly aims to provide dependable guidance, but urgent deadlines, incomplete inputs, or extensive revision cycles may affect the final path.

Proofing and Approval

Many personalized gift projects involve proofing or review. A proof may help check layout, image placement, spelling, message length, crop, and general presentation, but it does not remove the customer's responsibility to verify personal details. If multiple people need to approve a wedding album, family book, holiday card program, or group gift, the customer should coordinate those reviewers before final approval. Changes requested after approval may not always be possible, and may affect timing or cost depending on the stage of the project.

Communication

Shutterfly may contact you using the details provided in an inquiry so questions can be clarified and recommendations can be shared. If your email address, phone number, event date, or product direction changes, you should provide updated information promptly. Clear communication helps protect deadlines and reduces confusion around personalized items.