Privacy Policy

Information You Share

When you contact Shutterfly, you may provide your name, email address, phone number, project description, occasion details, recipient needs, product interests, timing information, and other notes related to a personalized gift request. You should avoid sending unnecessary sensitive information through the inquiry form. If a project later requires photos, names, dates, captions, or recipient lists, those details should be reviewed carefully before submission.

How Information Is Used

Information is used to respond to inquiries, understand project requirements, recommend suitable gift formats, coordinate proofing expectations, and support communication about timing or product direction. For example, a message about holiday cards may require different guidance than a request for a wedding album, memorial book, ornament set, or glass-inspired recognition gift.

Care with Personalization Details

Personalized gifts can include family names, milestone dates, images, event language, and messages that carry emotional meaning. Shutterfly treats those details as project information and uses them for the purpose of helping plan or prepare the requested gift path. Customers should confirm that they have the right to use submitted images and text.

Retention and Updates

Inquiry information may be retained as needed for communication, project follow-up, internal reference, and service improvement. You may contact Shutterfly if you need to update or clarify information previously provided through the website.

Sharing and Service Coordination

Project information may be shared internally with people who need it to answer your question, prepare recommendations, review product fit, or coordinate follow-up. For example, a request involving cards, books, ornaments, and framed gifts may require different planning considerations than a single notebook or greeting card inquiry. Information is not intended to be used outside the context of responding to your request and supporting the related personalized gift discussion.

Your Choices

You can choose how much project detail to provide in an initial website inquiry. If you prefer to discuss sensitive family events, memorial wording, or private recipient information more carefully, begin with a general description and ask for the best next step. You may also request updates to contact details or clarify previously submitted information if a project direction changes.